Script
Qualification you control
Service type, address, urgency, budget, photos requested by text: the AI follows your script and records the answers in the contact, so you arrive knowing the job.
Contractors · AI answering service
An AI answering service for plumbers, electricians and HVAC contractors
The phone rings at 7:40 on a Saturday evening. You are under a sink, on a roof or at dinner. The caller has water on the kitchen floor and will not leave a voicemail: they call the next contractor on the list, and that one gets the job.
HighLevel AI Employee answers that call for you, asks the questions you would ask, books the visit in your calendar and texts both of you the details. For one business it costs $194 per month (Starter $97 plus AI Employee Unlimited $97), telephony billed on usage. One job saved in the month is usually enough to pay for it.
One evening call
A Saturday evening call, handled without you
Four moments, from the ring to your Monday schedule. Everything lands in the contact record inside HighLevel.
The call reaches the AI, not voicemail
Forward your business line to a HighLevel number. Set the AI to answer only after 6 pm and on weekends, or only when nobody picks up within a few rings. It greets the caller with your business name and never puts anyone on hold.
It qualifies the job with your script
You write the questions once: what is the problem, where is the property, how urgent is it, is it a new or existing customer. The AI asks them in a natural conversation and answers from what you loaded: service area, hours, call-out policy, the price ranges you are willing to quote.
It books the visit or sends you the emergency
Routine work goes straight into a real slot of your calendar. A transfer rule ("active leak", "no heat", "existing customer") rings your cell phone instead, so you decide which nights you get up.
Everyone gets the recap by text
The customer receives the booking confirmation by SMS. You receive the summary, the recording and the transcript. If the customer texts back with a photo or a question, Conversation AI carries on the thread.
The math
Why $194 a month pays for itself with one saved job
What it costs
A single business pays the HighLevel Starter plan ($97 per month) plus AI Employee Unlimited ($97 per month per location): $194 per month. Calls and texts are billed at carrier rates on top. AI Employee Unlimited is not metered per call, so a busy storm weekend costs the same subscription as a quiet one.
What one missed call costs you
Put that next to your own numbers: the average ticket of a repair call, a panel upgrade or a furnace replacement in your area. If a single after-hours call turned into a booked job each month would cover $194, the subscription is paid for. Everything after that first saved job is margin you were losing to voicemail.
How to check it on your business
Count last month's missed calls after 6 pm and on weekends from your phone log. Multiply by the share you usually convert and by your average ticket. That is the ceiling of what the AI can recover; the 14-day free trial shows you the real share on your own line before you pay anything.
After the call
The follow-up a contractor never has time for
Calendar
Bookings in your real schedule
Slots come from your HighLevel calendar. Reminders and no-show follow-ups run from the same calendar, which matters when a crew drives across town to a locked door.
SMS
Text follow-up that keeps the lead warm
Callers who did not book get a text recap and can reply. Once the job is done, Reviews AI can answer the Google review it turns into.
Is it for you
Which home service businesses it fits
A good fit if
- You work alone or with a small crew and nobody answers the office line while you are on a job.
- Evening and weekend calls are real jobs in your trade: leaks, no heat, no cooling, tripped panels.
- Your calls repeat the same questions: where, what, how urgent, how much roughly.
- You want the booking, the recap and the follow-up texts in one place instead of a notebook and a voicemail box.
Think twice if
- You already have a dispatcher answering live every evening and weekend.
- You never quote or book by phone and every job needs a site visit you schedule yourself.
- You receive a handful of calls a month: a voicemail with Missed Call Text Back may be enough.
- You expect zero setup: writing the script and loading your service area and prices takes an afternoon, and the first week needs your ear on the recordings.
Put the AI on your after-hours line this week
Load your services, service area and calendar, forward your line for evenings and weekends, and count how many jobs it books in 14 days before you pay anything.
Start the 14-day free trial14-day free trial · Cancel anytime · Onboarding session included
Setup, full pricing and the trial plan
Plans, setup steps and a day-by-day plan for the trial are on the main guide: how an AI answering service works. For the AI Employee on its own, what it costs and includes.