Consistency
The same answer at every location
Every site greets callers with the brand name, asks the same qualifying questions and follows the same transfer rules. The difference between a good and a bad manager stops showing on the phone.
Chains and franchises · AI answering service
An AI answering service for chains and multi-location businesses
Your third location misses the calls the first one answers. One manager picks up at the second ring, another lets it go to voicemail on busy Saturdays, and nobody at head office sees which site lost the booking. The brand is the same on the sign; the phone experience is not.
HighLevel AI Employee lets the operator of the chain switch the AI on site by site, from one account. Each location gets its own number, its own hours, its own calendar and its own script, and is billed $97 per month per AI-enabled location. You pay for the locations you turn on, not for a headcount of receptionists.
Who this page is for
Your own locations, not clients you resell to
You operate the locations
This page is for the owner or operator of a chain or a franchise network who uses the AI on the locations they run or coordinate: clinics, salons, gyms, restaurants, repair shops, agencies with several branches. The AI answers under your brand, on your own phone lines, for your own customers.
This is not the white label model
A white label setup is a different business: a marketing agency resells the AI under its own brand to third-party clients, sets its own retail price and keeps the margin. That model, with the agency plan, the branded app and the margin math, is covered on white-label-ai-receptionist.com. Here there is no reselling and no margin: the cost per location is an operating cost of your network, compared with the calls each location stops missing.
Rollout
How a chain rolls the AI out, location by location
Start with the location that misses the most calls, measure it, then copy what works to the others.
One sub-account per location
Each site lives in its own space inside HighLevel: its phone number, its calendar, its contacts, its staff logins. Managers see their location; head office sees all of them.
A shared script, adapted per site
Write the greeting, the qualifying questions and the transfer rules once for the brand. Then load what changes per location: address, opening hours, services offered, prices, the manager's cell phone for transfers.
Enable the AI where it pays first
AI Employee is switched on per location. Turn it on for the busiest site or the one with the worst answer rate, forward its line after hours or on no answer, and listen to the recordings for a week.
Copy the setup to the next locations
Once the script holds up, duplicate it to the next sites and enable the AI there. Locations you do not enable cost nothing on the AI side.
Cost per location
What a multi-location network pays
| What it covers | Price | |
|---|---|---|
| HighLevel Starter | One business, one location, the full CRM. The right base for a single site. | $97 per month |
| HighLevel Unlimited (platform) | Unlimited sub-accounts and users: one sub-account per location of the network. HighLevel sells it as the agency plan; a chain uses it for its own sites. | $297 per month |
| AI Employee Unlimited | Voice AI, Conversation AI and Reviews AI without a per-call meter, subject to fair use. Billed per enabled location. | $97 per month per location |
| Telephony | Calls and texts at carrier rates, per location. | On usage |
A single location pays $194 per month (Starter plus AI Employee Unlimited). A network on the Unlimited platform plan pays $297 once, plus $97 for each location where the AI is switched on: five AI locations means $297 plus five times $97, telephony on top. HighLevel figures come from its AI and pricing pages; check them before you sign.
Head office control
What the operator keeps in hand
Calendars
Bookings in each site's real schedule
The AI books into the calendar of the location the caller asked for, with reminders and no-show follow-ups. A caller who wants another site can be booked there instead.
Reporting
Recordings and transcripts per location
Each call is logged in the contact record of its location, with summary, recording and transcript. You see which sites get the most calls after hours and which ones transfer the most.
Is it for you
Which chains and franchises it fits
A good fit if
- You run two or more locations and the answer rate differs from one site to the next.
- Calls repeat across the network: opening hours, prices, availability, booking, directions.
- You want one account where head office sees every location, while each manager keeps their own calendar.
- You prefer to enable the AI site by site and pay per location, starting with the one that misses the most calls.
Think twice if
- You are an agency that wants to sell the AI to clients under your own brand: that is the white label model, not this one.
- Each franchisee runs their own tools and refuses a shared platform: the per-location setup needs one account to manage.
- A central call center already answers every location live, evenings and weekends included.
- You expect zero setup: the shared script takes an afternoon, and each new location needs its hours, services and prices loaded.
Test it on your busiest location first
Set up one location, forward its line after hours, and measure in 14 days how many calls the AI answers and books before you roll it out to the rest of the network.
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Setup, full pricing and the trial plan
Setup steps, plans in detail and a day-by-day plan for the trial are on the main guide: how an AI answering service works. For the AI Employee on its own, what it costs and includes.